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Products may be returned in their original condition within a maximum period of 14 days following receipt.
Products may not have been used so that its value is reduced or harmed see.
The returned product must be in the original condition of the manufacturer, ie in the same box of origin or sealed, and inside another bag or box so that the carrier does not affix labels on the product.
Any anomaly or defect in the package or product, could lead to the cancellation of the repayment of the amount.
How to process the refund?
1) Contact our Customer Care through paragraph support the web.
2) Print, fill out and enter inside the package sheet returns provided by our service Customer Care.
3) Pack all products safely to avoid any damage.
To make the delivery go the carrier of your choice and indicate the name and address of our logistics facilities:
Carethy E-Commerce S.L.
Calle Monturiol 28
08210 - Barberá del Vallés (Barcelona)
Spain
Pick-up service for customers in Spain.
If you prefer, we can go to pick up the return. The cost of the service will depend on the weight of the shipping and transport agency available to do so. We can set the day and time when the carrier pass to look for the package.
If you are interested in this service returns collection, please, please contact our Customer Care.
